Returns & Exchanges

At Osprey, we stand by the quality of our gear and offer a 30-day return policy to ensure you are fully satisfied with your purchase. If your equipment doesn't meet your adventure needs, we make the exchange or refund process simple and efficient.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided by our system and securely pack your gear in its original packaging.

• 3.
  Ship the Gear

  Drop off your package at any authorized carrier location; ensure all original tags are attached and the product is in unused condition.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.